Note that shipping time estimates do not include transit times. Your order transit time is determined by the shipping method you specify during checkout (UPS Ground, UPS 2 Day, UPS 3 Day, USPS Express, FedEx Overnight, etc) and by the distance between your address and our order fulfillment centers. For international orders, your item/items may be delayed because of customs and transit. SwordsSwords are not responsible for any guaranteed transit time with any shipping carrier except for expedited orders.
Most orders ship from our main fulfillment center:
164 International Pkwy
Dallas, Georgia 30157
There are some situations where we will ship your order, in full or in part, from a secondary fulfillment center, and this may include Special Order Brand items, such as: Boker, Cold Steel, CAS Hanwei, Columbia River, Gerber, Kershaw, Schrade, Smith & Wesson, SOG, and United Cutlery. Your entire order will most often ship from our main center; however, should a portion of your order be shipped separately, you will be notified with multiple tracking numbers and information. Special Order items may take an additional 1-10 business days to ship. In some cases, we may indicate that an item is a special order item with a designation similar to the following: Status: Ships in 5-10 Days. SwordsSwords.com provides utmost care to packaging and shipping orders using the most effective method possible.
We do ship to PO BOX but only with USPS-supported carriers.
SmartPost service utilizes both FedEx and USPS to make a delivery.
We do ship international, restrictions apply.
Shipping carriers (such as UPS and FedEx) will charge an address correction fee if a shipment is sent and the address is corrected during processing, transit, shipping, and delivery. SwordsSwords is not liable or responsible for any customer entering address information that receives an address correction. Incomplete address information, or incorrect address information will result in delay/cancellation of order processing, and an address correction fee. SwordsSwords will contact the customer (by phone or email) when an address correction fee is applied to a shipment. The cost of the address correction fee is charged to the customer before or after notification, and the customer is allowed 1-5 business days to respond. All address correction fee's are determined by the shipping carrier (such as UPS, FedEx, etc), not by SwordsSwords. On average, an address correction fee charge is approximately $12.00 (Twelve Dollars), however, the shipping service may incur a different fee for an address correction.
USPS (United States Postal Service) shipments that are not deliverable to the address provided by the customer are considered “Undeliverable”, and returned to the sender. If a customer enters incorrect or incomplete address information and the order ships via USPS, the shipment is considered Undeliverable and will be returned to SwordsSwords fulfillment center. Undeliverable shipments can be delayed approximately 5-10 business days, but some delays can take 1-6 weeks. After SwordsSwords receives back an Undeliverable shipment, we will contact the customer and re-ship the order as soon as reasonably possible. Customers are responsible for re-shipment costs, and SwordsSwords will contact customers via phone or email.
In other words, SwordsSwords cannot prevent a customer from submitting the wrong address information during checkout. This policy is enforced on everyone who buys from www.SwordsSwords.com.
- Knowledgeable Shipping Department
Our experienced team knows our product line and understands the importance of safely presenting these products to our customers. Special care is taken to use proper packing materials and procedure.
- Quality Control
Prior to shipment, all orders undergo inspection to ensure merchandise matches order and are not defective.
- Status Updates
From the time an order is placed, to the time an order ships, our customers receive e-mail status notifications every step of the way.
- Tracking Information
Our customers are sent tracking numbers and information for all orders shipped.
- Low Shipping Cost
Unlike vendors that over charge customers shipping rates, all of our customers pay low accurate shipping rates on their order.
NOTICE: Free shipping only available in the CONTIGUOUS UNITED STATES. No Free Shipping to Alaska, Hawaii, Puerto Rico, APO/FPO, or Canada. No international orders will receive Free Shipping. Regular retail/dropship customer only.
Wholesale Shipping Time
At SwordsSwords.com, our shipping is determined by the net weight and the destination of the order. Each order is different depending on the items that are chosen. We cannot calculate exact shipping cost on all transactions until the order is processed and weighed. Initial shipping charges could result in higher or lower shipping costs based on the post packaged weighing. During busy times of the year please plan ahead. All orders are pulled on a first come first serve basis.
We also offer Shipping through (UPS Ground, UPS 3-Day, UPS 2nd day Air, USPS Priority Mail, FedEx Ground, FedEx 3-Day, and FedEx 2-Day). We DO ship internationally. We also use other shipping companies for international shipments. All order(s) shipped from our warehouse within three to five business days.
To ensure fast processing of your order(s), please have your order shipped to the same address that is on file with your credit card company. In some cases, orders shipping to addresses which are different from the credit card billing address may be held until the credit card holder is contacted by our customer service representative to confirm the order(s). For international customers pay pal is an option. If you would like to pay by pay pal, please email us at sales@SwordsSwords.com.
Order Delivery Confirmation
In order to minimize losses and protect the interests of SwordsSwords as well as our customers in the event a package is delivered to an incorrect address, SwordsSwords requires signature confirmation of delivery on all domestic US orders (including Hawaii and Alaska). Customers who wish to decline the signature option for any reason must sign the Delivery Signature Waiver (available here) for any order made (waivers cannot be kept on file). As circumstances change, SwordsSwords reserves the right to make changes to this policy at any time
International & Customs
The customer is responsible for any and all customs fees or other related costs. The customer assumes the responsibility for knowing what can be legally imported into his/her country. SwordsSwords.com, is not responsible for any items seized by customs/state/county/town. Shipment for International purchases via UPS, FedEx, or other shipping companies are required to have insurance on items shipped. All shipping costs are non-refundable.
If you elect to use a Freight Forwarding company, SwordsSwords.com is not liable for the package after it is received by the Freight Forwarding Company.
If you have any other shipping questions or concerns, please feel free to Contact Us.
Download the Credit Card Charge Authorization Form
Email all forms to email@example.com
Or fax: 770-443-1406
Please allow 1-15 business days for refund claims to be processed and issued. Approval for a refund is at the discretion of SwordsSwords. Some approvals may take an additional 1-5 business days before processing begins. Refunds during the holiday season may take longer to complete. After the refund has been issued, it is considered submitted and may take a few days to show up in the account. The customer will receive an email notification status of REFUND after the refund is submitted to the Financial Institution, meaning it has left our systems for completion. Financial institutions and transit delays may apply but are not the responsibility of SwordsSwords.
International customers are responsible for any and all custom fees or other related costs. The customer assumes the responsibility for knowing what can be legally imported into his/her country. SwordsSwords.com is not responsible for any items seized by customs/state/county/town and does not reimburse the customer for goods that have been seized. Shipments for International purchases via UPS are required to have insurance on items shipped. All shipping costs are non-refundable, all insurance costs are determined based on the shipping carrier and service selected.
When shipping internationally with USPS, international Tracking and Delivery Confirmation is not available on all types of parcels. Tracking is not possible for Priority Mail International Flat Rate Envelopes, Priority Mail International Small Flat Rate Boxes, and First Class parcels.
Tracking is not available on international parcels because once the package leaves the US Postal Service and enters the Postal Service outside of the United States, it becomes the "property" of that country's postal system. Mail is only delivered internationally thru an agreement set up between governments. Priority Mail International Flat Rate Envelopes and Small Flat Rate Boxes do not include indemnity coverage, are not insurable, and do not come with free tracking, and not all countries can (or will) provide tracking on packages regardless of the packages sent destination, service, content, or other details.
When a parcel is seized by Customs/state/county/town, SwordsSwords.com may or may not be notified by the Customs department. If you believe the customs/state/county/town entity of your country has seized a package, that customs entity will not contact SwordsSwords. It is recommended that all International customers understand their countries custom's rules and exceptions before placing an order online.
Once an order is shipped, and leaves our Shipping Facility, the customer assumes all responsibility and liability for their order.
Customers who refuse to accept shipments of their orders from SwordsSwords.com are still bound to all policies agreed upon when placing their order and shall be liable for all return shipping charges accrued plus a 25% restocking fee as well Customs fees, duties and taxes. Shipping costs for unsatisfied products without a valid Return Authorization (RA) #will not be reimbursed.